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Frequently Asked Questions

Find answers to common questions about shipping, returns, products, and more.

Shipping

YarnAndNotions ships only within the United States. We do not offer international shipping to Canada, Europe, Asia, Australia, or any other regions. All orders are shipped via USPS from our facility in Utah.
We offer Free Shipping ($0.00, 5-7 business days) and Express Shipping ($9.73, 2-3 business days). Both are available for all U.S. addresses.
Most orders are processed within 1-2 business days. You will receive a shipping confirmation email with tracking once your order ships.
Yes. We ship to all 50 U.S. states including Hawaii, Alaska, and U.S. territories. Delivery times may be slightly longer.

Returns & Refunds

Opened and unopened physical products are eligible for return within 30 days of delivery. Items must be in original condition. Refunds are issued to the original payment method within 5-7 business days.
Yes. Opened items may be returned within 30 days as long as all original components are included and items are in resellable condition.
Contact support@yarnandnotions.com within 7 days with photos and your order number. We will send a replacement at no cost with a prepaid return label.
Email support@yarnandnotions.com with your order number. We will provide return instructions and a return shipping address.

Products

Yes! We curate our catalog for beginners. Our Beginner Kits include step-by-step instructions.
Each kit includes exactly what is listed on the product page. We take care to provide complete, accurate lists.
All products sold by YarnAndNotions are physical products shipped to your door. We do not sell digital downloads.

Orders & Billing

You will be billed as YarnAndNotions on your bank statement.
Visit our Track Your Order page and enter your order number and email. You will also receive a shipping confirmation with a USPS tracking number.
Our checkout uses industry-standard encryption. Please note our current checkout operates in sandbox/demo mode. No real payments are processed.

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